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Technical Issue Resolution

Technical Issue Resolution

If you experience issues such as page loading problems or features not working as expected.

Hard refresh the page
  1. Look at your browser’s address bar
  1. Refresh by pressing Ctrl + Shift + R on your keyboard
  1. Wait a few seconds for the page to reload
 
Use an incognito / Private Window
  1. Open your browser menu
  1. Select New Incognito Window (Chrome) or New Private Window (Firefox) or New InPrivate Window (Edge)
 
Chrome
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Firefox
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Edge
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  1. Log in to your account in this window
  1. Check if the issue is resolved
 
Try a Different Browser
  1. Open another browser (e.g., if using Chrome, try Firefox, Edge or Safari)
  1. Log in to your account from this browser.
  1. Check if the problem persists
 
Switch to a Different Network
  1. If you are on Wi-Fi, try a mobile data connection
  1. Log in and check if the issue still occurs.
*Some network restrictions or slow connections can prevent the platform from working properly.
 
Next step if issue persists:
Submit an IT support request with the following details here: https://forms.gle/EpWyPvihHaHCQVrUA
  • Name
  • Contact Information (Email)
  • Brief Description of the issue
  • Date and Time of Incident
  • Device Information (Dropdown)
  • File Upload (Recommended)
✅ Tip for users: The more details and context you provide, the faster the IT team can resolve the issue.
 
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